Return Policy

Return Policy

Yes we have a Returns Policy

You can send back the item you have purchased to us in its original condition and tags with the same package within 7 days, in case you do not like it for any reasons. Customer will bear one way shipping charges.

In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges.

The return address is mentioned in the contact page.

Any queries you can contact our customer service through email, support@mysareestore.com, or call us on +91 9811088726

How to send the returns?

As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us. Please mark the items as defective returns and not for sale and declare a low nominal value.

You must send the your name, country, state, address, order no., item name, date of purchased, on this email id support@mysareestore.com We will back to you in 24 hours.

or call us on +91 9811088726, +91 011 2954 1981

Terms and Conditions:

Returns would not be accepted for custom made / stitched clothing, including readymade stitched Sarees or Sarees stitched with custom blouse, Fall and Edging Work, Jewels. However, we would accept returns if there is any faults from our end. Return would not be accepted once we dispatch the order. Order can not cancel once we dispatch the product. All products should be returned in original condition with tags intact as attached in the dress. Presence of original tags is a must to accept returns. We do not accept any returns after 7 days of receiving the shipment. We may ask for a digital picture of the same in order to review the same. In case you do not like the product & want to return than customer will bear one way shipping charges. In case of orders with free shipping, shipping cost would be deducted from the refund.

Refund on Returns:

We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods. At any point of time the refunds will not exceed the actual value of the goods. There is an admin / credit card commission cost of 10% of the final order value (5% while accepting and 5% while refunding if refund is issued back to the credit card). If refund is issued as a gift voucher there is no charge applicable. For orders placed using Bank Transfer payment method refunds would be issued only as Gift Vouchers and in such cases there would not be any admin cost as mentioned above. In case of orders with free shipping, shipping cost would be deducted from the refund.

The Customer may take note of the following:

The colors red, maroon and orange colors have a tendency to reflect a different shade than other colors. There may be certain variations between the product of such colors as seen on website and actual product. The colors green and blue at times may overlap. Same is the case with off-white, white and cream colors. Sea Green color sometimes looks Aqua blue and the other way around. Products which are embellished with sequins, beads may have a tendency to come off, in spite of all prudent care.

Be extra alert when accepting parcel from courier -

If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.

Better fitting suggestion -

If you do not have facilities of local alterations or do not have access to someone who can help you with alterations, we strongly suggest you to use our more safer measurement options, which will minimize any chances of error. Buy unstitched items from us and get them tailored by your personal stylist or boutique. Try to choose as shown options to minimize errors. Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option. Send your best fitting garment as sample. Ask us to send you the dummy garment for the fittings & style approval before we start working on your original outfit or item.

If error is ours -

We will do free alterations & modifications. Shipping charges both ways shall be borne by customer. Or send free replacement if not possible to repair( once the we get the product) We will bear shipping charges If replacement is no longer available then we will request you to choose some other alternative item from our website. No refund can be issued under any circumstances. We will request the customer to ship back the item to us in India to their relatives and send them back after correction or if not possible to correct then ship replacement item with no extra cost to the customer.

If error is yours -

Still we will do free alterations & modifications We are the only company to offer free alteration facility to our valued customers. No questions asked. In some rare cases when additional original fabric is no longer available then we might have to use matching color plain fabric for alteration. Customer will bear both ways shipping charges and in very rare cases cost of replacement fabric. Not withstanding the above or any other provision, we are under no obligation to accept any returns or provide any replacements or exchange or store credit. We have sole discretion in deciding whether to accept the returns or not depending on the merit of the case.